Privacy Policy
Last Updated: June 2026
1. Introduction
FCPacks respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.
FCPacks is operated by TopStreaks LTD.
2. Information We Collect
Account Information
We may collect:
- Name
- Username
- Email address
- Date of birth
- Country of residence
Transaction Information
We may collect:
- FC Credit purchases
- Pack opening activity
- Reward claims
- Redemption history
- Account balances
Technical Information
We may collect:
- IP address
- Device information
- Browser information
- Operating system information
- Cookies and identifiers
- Usage analytics
Support Information
We may collect information provided when contacting customer support, including messages, attachments, and communications.
3. How We Use Information
We use personal information to:
- Operate and maintain the platform.
- Process purchases and transactions.
- Deliver rewards.
- Verify identity where required.
- Prevent fraud and abuse.
- Improve platform functionality.
- Provide customer support.
- Comply with legal obligations.
4. Legal Basis for Processing
Where applicable, we process personal information based on:
- Performance of a contract.
- Compliance with legal obligations.
- Legitimate business interests.
- User consent.
5. Sharing Information
We may share information with trusted service providers, including:
- Payment processors.
- Identity verification providers.
- Shipping and logistics partners.
- Analytics providers.
- Hosting providers.
- Regulatory or law enforcement authorities where legally required.
We do not sell personal information to third parties.
6. Data Retention
Personal information is retained only for as long as necessary to:
- Provide services.
- Meet legal obligations.
- Resolve disputes.
- Prevent fraud.
- Maintain business records.
Retention periods may vary depending on the type of information and legal requirements.
7. Cookies and Tracking Technologies
FCPacks uses cookies and similar technologies to:
- Maintain login sessions.
- Improve website performance.
- Analyze user behavior.
- Personalize user experiences.
- Enhance platform security.
Users may control cookies through browser settings, although some features may not function properly if cookies are disabled.
8. International Transfers
Your information may be processed and stored in countries outside your country of residence.
Where required, FCPacks will implement appropriate safeguards to protect transferred data.
9. Data Security
FCPacks implements reasonable technical and organizational security measures designed to protect personal information.
However, no method of transmission or storage can be guaranteed to be completely secure.
10. Your Rights
Depending on your location and applicable laws, you may have rights to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of information.
- Restrict processing.
- Object to processing.
- Request portability of your information.
- Withdraw consent where applicable.
Requests may be submitted using the contact information below.
11. Children's Privacy
FCPacks is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes become effective when published on the platform.
Continued use of the platform after publication constitutes acceptance of the updated Privacy Policy.
13. Contact Information
TopStreaks LTD
London, United Kingdom
Email: support@fcpacks.com
For privacy-related enquiries, data access requests, or deletion requests, please contact support@fcpacks.com.
Questions? support@fcpacks.com