Terms of Service
Last Updated: July 2026
1. Introduction
Welcome to FCPacks.
These Terms of Service govern your access to and use of the FCPacks platform, website, applications, products, and services.
By creating an account, accessing, or using FCPacks, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the platform.
FCPacks is operated by TopStreaks LTD.
2. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to use FCPacks.
You are responsible for ensuring that use of the platform is legal in your country, state, or territory.
FCPacks reserves the right to refuse service or restrict access in certain jurisdictions.
3. Account Registration
To access certain features, you may be required to create an account.
You agree to:
- Provide accurate and complete information.
- Keep your account information up to date.
- Maintain the confidentiality of your login credentials.
- Accept responsibility for all activities conducted through your account.
- Notify FCPacks immediately if you suspect unauthorized access to your account.
4. FC Credits
FC Credits are virtual credits used within the FCPacks platform.
FC Credits:
- Have no cash value.
- Are not legal tender.
- Cannot be exchanged for money.
- Cannot be transferred between users unless explicitly permitted.
- May only be used within FCPacks.
Purchased FC Credits are generally non-refundable except where required by applicable law.
FCPacks may modify, discontinue, or replace FC Credits at any time.
5. Pack Openings
Users may use FC Credits to open digital packs.
Each pack contains rewards selected from a predefined reward pool.
Reward allocations are determined by platform mechanics and probabilities that may vary by pack type.
Once a pack has been opened and a reward allocated, the transaction is considered complete.
6. Rewards
Rewards may include:
- Physical products
- Digital products
- Experiences
- Promotional items
- FC Credit rewards
Reward availability may vary by region and may be subject to stock limitations, supplier availability, legal restrictions, age verification requirements, or shipping limitations.
FCPacks may source many standard physical rewards on demand after a user submits a valid delivery claim rather than holding every item in stock before it is won.
When a reward is allocated to a user, FCPacks records that reward as a user entitlement within the platform. Rewards kept in a user vault remain subject to these Terms, any disclosed eligibility limits, and the Refund Policy.
FCPacks reserves the right to substitute rewards only where necessary and subject to the protections described in these Terms and the Refund Policy.
7. Redeeming Rewards
Certain rewards may be eligible for redemption into FC Credits.
Redemption values are determined solely by FCPacks and may differ from estimated retail values or market prices.
Once a reward has been redeemed, the action is final and irreversible.
8. Vault Rewards and User Choices
After a pack opening, a reward may appear in the user vault pending the user’s instructions and any required checks.
Unless FCPacks expressly states otherwise for a particular reward, event, or promotion, a vaulted reward may usually be kept, redeemed for FC Credits where eligible, upgraded where a supported feature is available, or claimed for delivery if it is a claimable reward.
Unless a longer period is required by law or a different period is clearly disclosed for a specific reward, campaign, or jurisdiction, claimable vault rewards will generally remain available for at least 12 months from allocation before any inactivity process begins.
Where FCPacks offers combined shipping for multiple claimed rewards, combined shipping is available only where eligible and is not guaranteed to be cheaper or possible in every case.
FCPacks will not silently remove a reward from a user vault or return it to a live reward pool while that reward still appears to belong to the user, except where removal, cancellation, or restriction is permitted under these Terms, the Refund Policy, applicable law, or a lawful compliance, fraud, or verification review.
- The product identity or reward type allocated at the time of the win.
- Any stated condition, variant, or specification that was part of the reward at allocation.
- The FC Credit redemption value attached to that reward at allocation where redemption is offered.
- Any disclosed claim requirements, region restrictions, deadlines, or verification requirements.
- Any disclosed substitution rules for unavailable, restricted, or supplier-failed items.
FCPacks may update future catalog listings, reward descriptions, retail-value estimates, suppliers, or redemption settings for future wins, but changes to future rewards do not automatically alter a reward already won by a user unless these Terms, applicable law, or a disclosed remedy process allows it.
Before any inactivity process affecting an unclaimed reward, FCPacks may send reminder notices to the email address or account contact details on file, including around 30, 90, 180, and 330 days after allocation where operationally practical.
Shipment consolidation eligibility may depend on fulfilment location, supplier, country, parcel limits, customs treatment, carrier rules, and the nature of the products involved.
9. Claiming Physical Rewards
Users wishing to receive a physical reward must submit accurate shipping information.
FCPacks is not responsible for:
- Incorrect addresses provided by users.
- Customs delays.
- Import duties.
- Taxes.
- Lost deliveries caused by third-party carriers.
- Local restrictions on imported goods.
Users are responsible for any applicable taxes, duties, customs fees, or import charges.
FCPacks may require a user to claim delivery within a stated claim window, keep contact and shipping information current, and complete any reasonable product, size, region, age, or verification steps before fulfilment begins.
Where a claim window applies, FCPacks may move a long-unclaimed reward into an inactive or restricted vault state after the disclosed window expires, but will not do so on worse terms than those disclosed to the user at or before the reward was allocated, subject to applicable law.
Where multiple items are claimed together, FCPacks may determine that some items must ship separately because they are sourced from different fulfilment locations or because of parcel, carrier, customs, legal, or product-specific restrictions.
10. Identity Verification
FCPacks may require users to complete identity verification procedures before:
- Claiming rewards.
- Receiving shipments.
- Accessing certain platform features.
- Completing high-value transactions.
Failure to complete verification may result in delayed or denied access to certain services.
11. Unavailable, Delayed, or Restricted Rewards
A claimed reward may become unavailable or impracticable to supply because of supplier failure, stock outage, retailer refusal, delivery restrictions, product discontinuation, legal restrictions, pricing anomalies, fraud or compliance concerns, or events outside FCPacks’ reasonable control.
Where that happens, FCPacks may pause fulfilment while it investigates a suitable remedy.
- Offer the user an equivalent or better replacement where reasonably available.
- Restore the locked FC Credit redemption value where redemption is an appropriate remedy.
- Provide another lawful remedy described in the Refund Policy or required by applicable law.
FCPacks will not intentionally worsen pack odds, retroactively reduce a won reward’s redemption value, or silently treat an allocated reward as abandoned merely to clear inventory, reduce cost, or replace a hard-to-source item with a materially worse item.
12. Fraud Prevention
FCPacks reserves the right to investigate and take action against any activity that may involve:
- Fraud.
- Abuse of promotions.
- Multiple account creation.
- Automated usage or bots.
- Chargebacks.
- Exploitation of bugs, errors, or unintended functionality.
Where abuse is identified, FCPacks may suspend or terminate accounts and remove rewards, FC Credits, balances, or platform access.
13. Intellectual Property
All content on FCPacks, including but not limited to:
- Logos
- Branding
- Graphics
- Software
- Designs
- Databases
- Text
- Images
is owned by or licensed to FCPacks and protected by applicable intellectual property laws.
Users may not reproduce, distribute, modify, reverse engineer, or exploit platform content without written permission.
14. Limitation of Liability
To the maximum extent permitted by law, FCPacks shall not be liable for:
- Indirect damages.
- Consequential damages.
- Loss of profits.
- Loss of business opportunities.
- Loss of data.
- Service interruptions.
- Third-party provider failures.
Total liability shall not exceed the amount paid by the user to FCPacks during the previous 12 months.
Nothing in these Terms limits rights that cannot be excluded under applicable law.
15. Suspension and Termination
FCPacks may suspend, restrict, or terminate accounts at any time where necessary to:
- Protect platform integrity.
- Prevent abuse.
- Comply with legal obligations.
- Enforce these Terms.
Users may stop using the platform at any time.
16. Changes to These Terms
FCPacks may update these Terms periodically.
Updated versions will be posted on the platform.
Continued use of the platform after changes are published constitutes acceptance of the revised Terms.
17. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Contact Information
TopStreaks LTD
London, United Kingdom
Email: support@fcpacks.com
Questions? support@fcpacks.com